SHIPPING & RETURN POLICY
PLEASE NOTE:
We will update this site very soon with more detailed information.
PHILOSOPHY:
The way we work is very different from large cooperatives or global e-shops. We work on a sustainable basis and take a lot of time to find suitable items that have already been used and have their own history. We then decide on each piece whether to just refresh it, to keep its patina, or to refurbish it . You can always ask for a full restoration if you prefer.
Again, this is a "slow-economy business" that requires not only passion, but also time. Our small but international network is based on trust and personal relationships.
We therefore ask for your patience regarding delivery times. As most of our stock is in our warehouse, we usually check and pack each item before it is delivered. Wooden furniture is polished or treated with teak oil, which needs to dry before collection.
DELIVERY:
Usually all our items are available for collection only, as we cannot accept any liability for lost or damaged items. If you require delivery, we may use an external courier. These are usually small companies and deliver as an additional load, which means they optimise their route with several other orders. For smaller items we could use a parcel service or deliver within Switzerland. As this is an extra cost, please ask for a quote before placing an order.
We recommend that you check the delivery carefully when it arrives, ideally with the driver.
PACKAGING:
For environmental reasons, we try to avoid unnecessary packaging or reuse what we have in stock. This may not always be 'chic', but it saves resources and energy. For larger items, our couriers use blankets, which they reuse.
RETURNS:
As we sell unique or modern antiques, we do not offer a return policy.
Please note that the items for sale are usually in vintage condition.
Please check the condition before placing an order.
We can send you more images by email or WhatsApp on request.
PAYMENT METHODS:
We continue to work towards optimised and fair payment gateways. Within Europe and Switzerland we mainly use bank transfer. In Switzerland, Twint is one of our payment gateways. As our company is small, we have to charge an extra fee if you want to use credit card or PayPal. Please consider that not only your purchase is a "vote", but also your payment method determines the power and growth of large cooperations or small companies.